FAQ

Not necessarily. The catalogue shows the range of plants we can advise on and often supply, but stock changes with the season. Please send an enquiry to check what is available.

Availability, sizes and pricing change through the year, so we confirm them when you ask. Each card has an enquiry button that pre-fills your message with the plant you are interested in.

They are RHS hardiness ratings. H7 means hardy in even the coldest UK winters, H5 hardy through most of the UK, H4 hardy through most of the UK in an average winter, and lower numbers need more protection from frost.

Use the form on the Contact page, or press "Enquire about this plant" on any product card to start with the item already filled in. Tell us a little about your garden and what you would like to grow.

No. An enquiry is a request for information. Nothing is reserved or ordered until we have confirmed it with you in writing.

Collection arrangements are agreed individually when you enquire. We will tell you what is possible for the plants or products you are interested in.

The website will show an error message, and you can contact us by email instead. We never show a success message unless the enquiry has been handed to our mail system.

Autumn is ideal for most shrubs, trees and hedges because the soil is warm and the rains are coming. Bare-root plants are planted while dormant, from about November to March. Container-grown plants can go in almost any time if you can keep them watered.

Check whether your soil is heavy clay, free-draining sand, chalky or loamy, and how much sun the site gets. Our plant finder and filters match plants to light and soil. See the Plant selection help page for how to assess your garden.

Yes. Use the "Good for pollinators" filter on the plant catalogue, and see our article on planting a pollinator-friendly border.

Usually because of waterlogging or frozen, wet roots rather than the cold alone. Raise pots on feet, use free-draining compost and wrap tender plants in fleece.

The supplies catalogue describes product types and what to look for rather than brands. Ask us what is available when you enquire.

Peat bogs store large amounts of carbon and support rare wildlife. Modern peat-free composts perform well when matched to the task. See our peat-free compost guide for practical tips.

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No. Growing advice is general guidance for typical UK conditions. Results vary with weather, soil and care, so treat it as a starting point.